Stripo
While primarily known for email design, Stripo also offers a feedback tool that integrates seamlessly into email campaigns. It allows you to collect feedback directly from your email recipients, making it easy to gather insights on your email content.
Pros:
- Email-centric feedback collection: Stripo simplifies feedback gathering by embedding surveys and forms directly into emails.
- Integration with email campaigns: You can easily incorporate feedback requests into your email marketing strategy.
- Affordable pricing: Stripo offers a free plan with paid options for more advanced features.
Cons:
- Limited to collecting feedback via email.
- May not offer as extensive feedback analysis features as specialized tools.
SurveyMonkey
SurveyMonkey is a widely-used online survey platform that enables businesses to create and distribute surveys for collecting customer feedback.
Pros:
- Versatile survey creation: SurveyMonkey offers a range of question types and customization options.
- Extensive survey distribution options: You can share surveys via email, web links, and social media.
- Free plan available: SurveyMonkey offers a free basic plan, making it accessible to small businesses.
Cons:
- Pricing for advanced features can be relatively high.
- Some users may find it overwhelming due to the abundance of features.
Typeform
Typeform is known for its interactive and engaging surveys and forms, making it a great choice for collecting feedback in a creative way.
Pros:
- Interactive survey design: Typeform offers a visually appealing and engaging survey-building experience.
- Variety of question types: You can create diverse surveys with multiple question formats.
- Free plan available: Typeform provides a free basic plan for beginners.
Cons:
- The free plan has limitations on responses and features.
- Advanced features can be expensive for larger organizations.
Google Forms
Google Forms is a straightforward and free survey tool that’s part of the Google Workspace.
Pros:
- Simplicity: Google Forms is easy to use, with a clean and intuitive interface.
- Integration with Google Workspace: It seamlessly integrates with other Google productivity tools.
- Free of charge: Google Forms is entirely free for users with a Google account.
Cons:
- Lacks advanced features for in-depth feedback analysis.
- Customization options are limited compared to other tools.
Zendesk
Zendesk offers a comprehensive customer support platform that includes features for collecting and managing customer feedback.
Pros:
- Unified platform: Zendesk allows you to manage customer support and feedback in one place.
- Ticketing system: Feedback can be turned into support tickets for streamlined issue resolution.
- Integration options: Zendesk integrates with a wide range of third-party tools.
Cons:
- Pricing starts at $49 per month, which may not be suitable for small businesses.
- Advanced features may require technical expertise to set up effectively.
Qualtrics
Qualtrics is an enterprise-grade experience management platform that includes robust feedback collection and analysis tools.
Pros:
- Comprehensive feedback solutions: Qualtrics offers a wide range of tools for feedback collection, analysis, and reporting.
- Enterprise-level features: It caters to the needs of large organizations with advanced features.
- Customization options: You can tailor surveys and feedback forms to specific requirements.
Cons:
- Quote-based pricing may be prohibitive for smaller businesses.
- Advanced features require training to use effectively.
Alchemer (formerly SurveyGizmo)
Alchemer offers advanced survey capabilities, including in-depth question branching and logic, making it suitable for complex feedback collection.
Pros:
- Advanced survey features: Alchemer allows for complex survey designs with conditional logic.
- Integration options: It integrates with various third-party tools for data analysis.
- Customization options: Surveys can be tailored to specific needs.
Cons:
- Quote-based pricing can be challenging for budget planning.
- May have a learning curve for those new to advanced survey features.
GetFeedback
GetFeedback is a feedback tool designed for Salesforce users, offering seamless integration with the CRM platform.
Pros:
- Salesforce integration: GetFeedback makes it easy to collect feedback within Salesforce.
- Mobile-friendly surveys: Surveys are optimized for mobile devices, enhancing response rates.
- Customization options: You can brand surveys to match your company’s identity.
Cons:
- Quote-based pricing may not be suitable for smaller organizations.
- Limited to Salesforce users.
Feedbackify
Feedbackify offers website feedback widgets that allow visitors to provide feedback directly on your site.
Pros:
- Website feedback widgets: Feedbackify’s tools make it easy to collect real-time feedback from website visitors.
- Affordable pricing: The starting price of $19/month is reasonable for small businesses.
- User-friendly interface: The platform is designed to be intuitive.
Cons:
- Limited to website feedback collection.
- May not offer in-depth feedback analysis features.
Medallia
Medallia is a comprehensive customer experience management platform that includes feedback collection and analysis.
Pros:
- Comprehensive feedback solutions: Medallia offers a wide range of tools for feedback collection and analysis.
- Integration options: It integrates with various third-party tools for data analysis.
- Customization options: Feedback forms and surveys can be tailored to specific requirements.
Cons:
- Quote-based pricing may be prohibitive for smaller businesses.
- Advanced features require training to use effectively.